Economic development requires both market and talent; this was the original purpose for the cooperation between the Sayling Wen Cultural and Educational Foundation and the iSee Taiwan Foundation. Even the best talent will have no stage for growth without an adequate market; and regardless of the size of a market, it is meaningless if market demand cannot be transformed into valued output due to the lack of suitable human resources. While the iSee Taiwan Foundation strives to expand exquisite service markets globally, the Sayling Wen Cultural and Educational Foundation mainly focuses on talent cultivation. It is dedicated to nurturing new service personnel who can undertake the exquisite service market and work together to create service industries that are high-quality, high-value and globally sophisticated.

WISE Professional Skills Training

Teamwork is one of the most important components in the workplace. Especially when service comes into the picture, a single error at any stage can cause the whole service line to collapse. The WISE (World Innovative Service Enabler) Program, aims to prepare recent graduates with a teamwork mentality and skills to provide a fully comprehensive service. Combined with the ability to recognize and understand a target audience’s needs, intertwining service design concepts and innovative thinking. WISE nurtured talents are able to create and implement a complete high value service process. Over the years, WISE has assisted over a thousand young talents to acquire service knowledge and skills necessary to thrive in the workplace.

2019 WISE Creates New Rising Stars within the Workplace

To improve workplace freshman work competency and to shorten the gap between academia and industry, the 2019 WISE provides further opportunities to experience cross-disciplinary learning. This year, we channel overseas resources in order to stimulate cultural blending and to gain more global experiences which has added value to freshman resumes. A one-on-one mentoring session has been added to provide candidates with the ability to utilize their skills and to be recognized by industry.

WISE Footprints

2010

In 2010 the event titled “Ace of Project Planning” was a social simulation that integrated theory and practice. From ideas for business plans to implementation, the team rapport, presentations, execution ability and schedule management of college students were challenged. In order for them to experience a workplace environment as early as possible, and build up their operational capabilities. The event kicked off the follow-up to the WISE program, providing college students across the country with opportunities to demonstrate their creativity and realize their dreams.

2011

From 2011 the program was officially named WISE (World Innovative Service Enabler). It was transformed to incorporate innovative service designs, with new service concepts that combined life experiences and social needs. This was a considerable change from the 2010 general project management focus. Cross-discipline resources were also integrated, and through innovative team thinking, feasible innovative ideas for future services were proposed. Management training programs were conducted to provide outstanding teams with a more diversified space for development, focusing on critical skills for workplace teamwork and project management. 

2012

In 2012, college students from different departments in north, central and southern Taiwan and foreign exchange students were recruited. With such diverse backgrounds, the proposals collected from this program encompassed education, medical care, culture and cultural tourism, science and technology and environmental protection. WISE’s core concept of multi-dimensional development witnessed steady growth during the year, and topics such as teamwork and innovative services were incorporated into the training programs to help participants become new service talents.

2013

In 2013 we saw a distinctive approach adopted for these innovative events. Student participation in various on and off campus activities or work-study internships were included in the review to identify service-oriented students. Different simulated workplace challenges were designed to test their crisis management ability when confronted with conflicts under pressure sensitive scenarios. At the same time, improvements targeting these advanced teams were made by “Innovative Services” training courses. Instruction and case examples by professional lecturers enabled students to further understand service design tools and operational methods, thereby reinforcing their innovative capability.

2014

This was the first year that WISE connected with the global community. To broaden the horizon of students in Taiwan, WISE organized an excellent overseas learning trip. Finalists were sent to Singapore for a training course, and arranged topics such as corporate visits, corporate globalization and innovation strategies, and excellent customer-oriented services. Through practice and case examples, we hoped that students could broaden their international horizons and also assimilate Singapore's successful experience in service industries. 

2015

Our global outlook from 2014 continued in 2015. Innovative service teams from Japan, Malaysia and Singapore were invited to Taiwan for exchanges with the finalist teams. At the same time, the winning teams were sent to Japan for training, and received a generous learning opportunity which Japan's Tokyo Disney extended to outside organizations for the first time. The selected teams not only experienced the service model of the world's leading amusement park, but also integrated their amusement park experience with their WISE training. When the Taiwanese students offered suggestions for improvement, Tokyo Disneyland was amazed at their insight and innovative capability.

2016

To enhance the quality of pre-employment training, WISE adopted an exclusive “New Service Talent” training approach that was different from other business competitions. The training was the center of attention on campuses and recruited more than a thousand students to participate in a series of WISE screening programs. Exclusive overseas training and top domestic and foreign teacher resources were provided to guide students in learning the new essence of exquisite service. After completing the training, participants could apply their global service knowledge in specific domestic enterprises, and integrate local cultural characteristics, realize proposals and obtain practical workplace experience to add value to their resume.

2017

This was the year of further involvement with the employment market and the beginning of collaboration with industry. Graduating college students from Taiwan and overseas, and those with high potential and less than 3 years of work experience were recruited. With the focus to nurture them into new service talents who were ready to enter or have already entered the workforce.

2018

High potential talents with 1 or less than 1 year of working experience were recruited to go through the WISE training program. The top few among them were sent to Singapore and Malaysia for cross-cultural and cross-disciplinary learning. WISE talents were given the chance to match with enterprises through the WISE program which allowed them to explore a new career path.